Returns & Exchanges – shimanostores.com

RETURN POLICY
We want you to be completely satisfied with your purchase from shimanostores.com. If you’re not satisfied, you may return most items within 30 days of delivery for a full refund.

RETURN CONDITIONS
To be eligible for return, items must be:

  • Returned within 30 days of delivery
  • In new, unused condition
  • In original packaging with all components and accessories
  • Accompanied by original receipt or packing slip

HOW TO RETURN

  1. Visit our Returns Portal at shimanostores.com/returns
  2. Enter your order number and email address
  3. Select items to return and provide reason
  4. Print your prepaid return label
  5. Package items securely with all original materials
  6. Drop off at any authorized shipping location

REFUND PROCESSING

  • Please allow 7-10 business days for processing after we receive your return
  • Refunds are issued to your original payment method
  • You will receive email confirmation when your refund is processed
  • Original shipping charges are non-refundable unless the return is due to our error

EXCHANGES
We offer free exchanges for:

  • Different sizes of identical items
  • Different models of equal value (subject to availability)
  • Defective or damaged items received

To exchange an item:

  1. Initiate a return through our Returns Portal
  2. Select “Exchange” as your return method
  3. Note your desired replacement item
  4. Our team will process your exchange once we receive the original item

WARRANTY RETURNS
For items covered by manufacturer’s warranty:

  • Contact our customer service team first
  • We will provide specific warranty return instructions
  • Warranty claims may require factory evaluation
  • Processing time may be longer for warranty claims

NON-RETURNABLE ITEMS
The following cannot be returned:

  • Used or installed products
  • Custom or special order items
  • Products missing serial numbers
  • Items purchased from unauthorized dealers

DEFECTIVE OR DAMAGED ITEMS
If you receive a defective or damaged item:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or defect
  • We will send a replacement immediately
  • We will cover all return shipping costs

INTERNATIONAL RETURNS
International customers are responsible for:

  • Return shipping costs to our warehouse
  • Any customs duties or import fees
  • We recommend using trackable shipping services

RETURN STATUS
Track your return:

  • Through your account on shimanostores.com
  • Using the return tracking number
  • By contacting our customer service team

For complete return instructions or assistance, please visit shimanostores.com/returns or contact our customer service team through our website.